Clay Account Creation Issue: Immediate Blocked Access

Sven M. · 2025-11-07 17:51:46.629811+00

I just created a Clay account for my new client, but somehow it's immediately blocked. What went wrong here? Please help 🙂

Clay Account Creation Issue: Immediate Blocked Access | Clay

14 comments

· Sorted by Oldest

Clay Support
APP
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Your account was locked due to our robust security measures to combat increasing spam usage of free trial credits. This is an automated fraud protection system that sometimes flags new accounts.
To unlock your account, you can either click the "Contact support" button in the notification or ask to speak with a human in this conversation. Our team will review your situation and unlock your account once verified.
We apologize for the inconvenience - this helps us protect our platform while ensuring legitimate users get access quickly.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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I apologize again for the inconvenience caused by the account lock and am here to assist if you need further help resolving this issue. Would you like to provide more details about your situation so we can continue supporting you?
Sven M.
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Hi Clay
Clay Support
APP
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Hello! I'm Clay Support, here to help you with your Clay account. How can I assist you today?
Sven M.
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I understand the problem, but I would like to unlock my account
Clay Support
APP
·
·
To unlock your account, you'll need to ask to speak with a human in this conversation. Our team will review your situation and unlock your account once verified.
The account lock is due to our automated fraud protection system that helps combat spam usage of free trial credits.
Clay Support
APP
·
·
Did that answer your question?
Sven M.
·
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Talk to human
Sven M.
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Please
Clay Support
APP
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·
I understand your request and will connect you to a human agent who can assist you further.
Sven M.
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Thank you
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Bo (.
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We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow!
Unfortunately, we won't be able to unlock this email for you but if you have one that you've used previously that is locked, let us know and we can unlock it for you.

Clay Support
APP
·
·
Your account was locked due to our robust security measures to combat increasing spam usage of free trial credits. This is an automated fraud protection system that sometimes flags new accounts.
To unlock your account, you can either click the "Contact support" button in the notification or ask to speak with a human in this conversation. Our team will review your situation and unlock your account once verified.
We apologize for the inconvenience - this helps us protect our platform while ensuring legitimate users get access quickly.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I apologize again for the inconvenience caused by the account lock and am here to assist if you need further help resolving this issue. Would you like to provide more details about your situation so we can continue supporting you?
Sven M.
·
·
Hi Clay
Clay Support
APP
·
·
Hello! I'm Clay Support, here to help you with your Clay account. How can I assist you today?
Sven M.
·
·
I understand the problem, but I would like to unlock my account
Clay Support
APP
·
·
To unlock your account, you'll need to ask to speak with a human in this conversation. Our team will review your situation and unlock your account once verified.
The account lock is due to our automated fraud protection system that helps combat spam usage of free trial credits.
Clay Support
APP
·
·
Did that answer your question?
Sven M.
·
·
Talk to human
Sven M.
·
·
Please
Clay Support
APP
·
·
I understand your request and will connect you to a human agent who can assist you further.
Sven M.
·
·
Thank you
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Bo (.
·
·
We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow!
Unfortunately, we won't be able to unlock this email for you but if you have one that you've used previously that is locked, let us know and we can unlock it for you.