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Account Unblocking Issues: Need Guidance for Permanent Resolution | Clay

Account Unblocking Issues: Need Guidance for Permanent Resolution

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Hi Clay Team, I created an account on Friday and was blocked. I reached out to support and got unblocked. When I tried to login today my account was blocked again. How can I get my account unblocked and have it stay unblocked?

9 comments

· Sorted by Oldest

Jasmine J.
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I created an account, when I went to login I got blocked. After emailing support and getting unblocked I tried to login again and got blocked. I haven't even been able to open my Clay account once successfully so I've literally done nothing but create an account.
Jasmine J.
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yes
Jasmine J.
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where do i click "Talk to a person"
Jasmine J.
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yes connect me with a human agent
Amit K.
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Hey Jasmine- I've just unlocked your account. Please try logging in again! You should be all set on this end.
Jasmine J.
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ok thank you, trying now
Jasmine J.
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It works, thank you!
Amit K.
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Of course!
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!