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Assistance Needed for Credit Issues and Purchases | Clay

Assistance Needed for Credit Issues and Purchases

·May 21, 2025 04:01 PM·

Hi all, we are experiencing issues with our credits. I reached out to support via chat but have not received a response. Could someone please reach out to us to resolve the current issue and purchase additional credits?

2 comments

· Sorted by Oldest

Channeled
APP
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I understand you're having issues with credits and haven't received a response yet. To purchase additional credits: 1. Go to Workspace Settings > Plans and Billing > Purchase Credits 2. Select the amount needed and click Continue The credits will be added to your balance instantly without changing your plan or billing cycle. If you're experiencing a specific issue with your credits (like a renewal delay), it might take 1-2 hours for credits to appear in your account after a transaction. You can check your remaining credits by going to Settings > Plans and Billing, where they'll be listed under your plan. If you need further assistance with your specific credits issue, please request human assistance by clicking on "Talk to a person."
Sources: Running Out of Credits How can I get more credits if I run out? - FAQ | Clay.com Purchase Credits and View Amount of Credits Left for the Month
LuisArturo
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Hey there Jonah thanks for reaching out, sorry for the long delay here, replied in the other thread, so I’ll close this one.
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