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Waterfall Issue: Credits Consumed Without Populating Sheet | Clay

Waterfall Issue: Credits Consumed Without Populating Sheet

·Aug 12, 2025 06:45 PM·

I have an issue where a waterfall consumed all my credits, although theres a strict condition, yet the sheet hasn’t populated… Please advise https://app.clay.com/workspaces/516660/workbooks/wb_0t0w0hmknd9bUppg55f/tables/t_0t0w15o4UVkZS29ParR/views/gv_0t0w15oTaJi8fPjVvZo

7 comments

· Sorted by Oldest

Clay
APP
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Waterfalls can consume credits even with conditions because multiple providers run when emails are found but fail validation. The waterfall continues until a valid email is found or all providers are exhausted - if validation fails, the next provider runs automatically. To check what happened, unhide the validation columns in your Columns Panel to see the detailed validation steps. You'll only be charged for providers that find data - failed attempts should be refunded. If you need further help troubleshooting this specific waterfall, request human assistance by clicking "Talk to a person."
Sources: Enrich People (Waterfalls) [Automated Inbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University Custom Waterfall
Guy K.
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https://app.clay.com/workspaces/516660/workbooks/wb_0t0w0hmknd9bUppg55f/tables/t_0t0w15o4UVkZS29ParR/views/gv_0t0w15oTaJi8fPjVvZo
Guy K.
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any help recovering these 10k credits that just disappeared? The waterfall was run on 10 rows and im out 10k ….
Luca P.
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Hi there, thanks for reaching out to support! I just checked your table and I'm unable to identify where these credits were spent. In our backend data it's showing us that only 938.2 credits were spent today on this table.
Happy to provide you with a one time credit refund in this situation. They should appear back in your account right about now.
Let me know if this helps and if there is anything else I can help with today!
Guy K.
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Yeah that would be great, because on my end it shouws it was spend on that table somehow
Guy K.
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will you please refund?
Luca P.
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Hi, the credits should be reflected back in your account already! Let me know if they aren't showing up and if there is anything else I can help with today.