Claygent Issues: Slow Response Time and Support Concerns
Hey support team, two things - i'm having issues with Claygent (tried both Claygent Neon and GPT-4o mini). I'm using a prompt from the library with no modifications whatsover. Usually it works perfectly fine. Is it just me or a global issue? Secondly - i think that 3 hours to first response is a very poor target for such a mission critical tool as Clay. I've been waiting for more than 3 hours already, so even such a low target wasn't met. We're paying $350 a month, which is not bad for SaaS. And with your latest round of financing creating better customer experience should be on your priorities list.