Understanding Slack Integration and Channel Limitations

Tom G. · 2024-09-24 09:04:44.799383+00

Hi guys, does the Slack integration only work with non-private channels? Trying to send a message to Slack but can only choose my general channel instead of client specific channels.

Understanding Slack Integration and Channel Limitations | Clay

12 comments

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Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
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Hi Tom, thanks for reaching out! That's right - as of now our Slack integration will only work with public channels in your workspace. As a workaround, I suggest that you make your channel public or create a duplicate public channel just to funnel the bot responses. You can probably build an additional automation in Slack which then returns the results in your private channel as well. I'm going to record the need to push to private channels and pass this over to our product team so they can better evaluate things and see if/where this might fit into the roadmap as a future improvement. I hope this was helpful. If there's anything else I can assist you with, please let me know!
Tom G.
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Unfortunately I can’t do that as it’s a private client channel that I don’t want public. Can I send the data via HTTP API to zapier and use that to send the slack message?
Tanvi R.
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Got it Tom, then in this case yes HTTP API should work! Here's a guide on how to set this up. Let me know if you have any further questions!
Tom G.
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Getting this error
Loading attachments
Tom G.
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This is the table: https://app.clay.com/workspaces/132727/tables/t_XTD9p5cxJUrc/views/gv_E2hM3bh52DJw
Tom G.
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Loading attachments
Tanvi R.
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Hey Tom, Can you send a screenshot or a loom of your full HTTP API set up? It's unclear where the error is occurring from just looking at the JSON body screenshot and its not in your table. Could you also try formatting your JSON body with line breaks and see if that helps? Here is an example below. https://downloads.intercomcdn.com/i/o/1191745610/689869e759f1c88e8ccc4bc3/CleanShot%2B2024-08-11%2Bat%2B14_08_22-402x.png?expires=1727211600&signature=f6d61b4b9295743b88666cc59228db7b089c5fd654fd5af845183082b8019d5e&req=dSEuF856mIdeWfMW1HO4zXYuN13P2d8VwA1i7XIjXDtS6INMIqTyrhvCuKU%2B%0A%2Blc5%0A
Tom G.
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Tanvi R. I managed to get it working! Thankyou for your help, I think I must have had some formatting error
Loading attachments
Tanvi R.
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That's great Tom, nice work! Let us know if you need help with anything else
1
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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·
Hi Tom G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
·
·
Hi Tom, thanks for reaching out! That's right - as of now our Slack integration will only work with public channels in your workspace. As a workaround, I suggest that you make your channel public or create a duplicate public channel just to funnel the bot responses. You can probably build an additional automation in Slack which then returns the results in your private channel as well. I'm going to record the need to push to private channels and pass this over to our product team so they can better evaluate things and see if/where this might fit into the roadmap as a future improvement. I hope this was helpful. If there's anything else I can assist you with, please let me know!
Tom G.
·
·
Unfortunately I can’t do that as it’s a private client channel that I don’t want public. Can I send the data via HTTP API to zapier and use that to send the slack message?
Tanvi R.
·
·
Got it Tom, then in this case yes HTTP API should work! Here's a guide on how to set this up. Let me know if you have any further questions!
Tom G.
·
·
Getting this error
Loading attachments
Tom G.
·
·
This is the table: https://app.clay.com/workspaces/132727/tables/t_XTD9p5cxJUrc/views/gv_E2hM3bh52DJw
Tom G.
·
·
Loading attachments
Tanvi R.
·
·
Hey Tom, Can you send a screenshot or a loom of your full HTTP API set up? It's unclear where the error is occurring from just looking at the JSON body screenshot and its not in your table. Could you also try formatting your JSON body with line breaks and see if that helps? Here is an example below. https://downloads.intercomcdn.com/i/o/1191745610/689869e759f1c88e8ccc4bc3/CleanShot%2B2024-08-11%2Bat%2B14_08_22-402x.png?expires=1727211600&signature=f6d61b4b9295743b88666cc59228db7b089c5fd654fd5af845183082b8019d5e&req=dSEuF856mIdeWfMW1HO4zXYuN13P2d8VwA1i7XIjXDtS6INMIqTyrhvCuKU%2B%0A%2Blc5%0A
Tom G.
·
·
Tanvi R. I managed to get it working! Thankyou for your help, I think I must have had some formatting error
Loading attachments
Tanvi R.
·
·
That's great Tom, nice work! Let us know if you need help with anything else
1
Channeled
APP
·
·
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
·
·
Hi Tom G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: