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Understanding Slack Integration and Channel Limitations
Hi guys, does the Slack integration only work with non-private channels? Trying to send a message to Slack but can only choose my general channel instead of client specific channels.
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Tanvi R.··Hi Tom, thanks for reaching out! That's right - as of now our Slack integration will only work with public channels in your workspace. As a workaround, I suggest that you make your channel public or create a duplicate public channel just to funnel the bot responses. You can probably build an additional automation in Slack which then returns the results in your private channel as well. I'm going to record the need to push to private channels and pass this over to our product team so they can better evaluate things and see if/where this might fit into the roadmap as a future improvement. I hope this was helpful. If there's anything else I can assist you with, please let me know!
Tom G.··Unfortunately I can’t do that as it’s a private client channel that I don’t want public. Can I send the data via HTTP API to zapier and use that to send the slack message?
- Tanvi R.··
Got it Tom, then in this case yes HTTP API should work! Here's a guide on how to set this up. Let me know if you have any further questions!
- Tom G.··
Getting this error
- Tom G.··
- Tanvi R.··
Hey Tom, Can you send a screenshot or a loom of your full HTTP API set up? It's unclear where the error is occurring from just looking at the JSON body screenshot and its not in your table. Could you also try formatting your JSON body with line breaks and see if that helps? Here is an example below. https://downloads.intercomcdn.com/i/o/1191745610/689869e759f1c88e8ccc4bc3/CleanShot%2B2024-08-11%2Bat%2B14_08_22-402x.png?expires=1727211600&signature=f6d61b4b9295743b88666cc59228db7b089c5fd654fd5af845183082b8019d5e&req=dSEuF856mIdeWfMW1HO4zXYuN13P2d8VwA1i7XIjXDtS6INMIqTyrhvCuKU%2B%0A%2Blc5%0A
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
