Troubleshooting Claygent Error: Exceeded API Quota | Clay

Troubleshooting Claygent Error: Exceeded API Quota

Hi there - I am trying to use Claygent, but it comes with the error that I've 'exceeded my monthly API quota'. I'm unsure what this means as I have 1990 credits remaining in my Clay account, plus I am using an Open AI API key for my account where I have a GPT Plus subscription. Not sure what I'm missing

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27 comments

Mohan
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https://app.clay.com/workspaces/28547/tables/t_nezGl8OkukvZ/views/gv_AdYgfvGFWY6z
Mohan
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it seems to have worked now!
Clay Team
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Hey Jessica, thanks for reaching out! It appears the table was deleted, correct? Let me know if you run into any other issues with Claygent!
Mohan
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yep no worries, it worked in the end - think i had the wrong api key lol
Mohan
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hey Arturo O. i'm having this issue again. It says i've exceeded my monthly API limit, but I can clearly see I haven't and I'm using the right API key, so not sure what to do here
Mohan
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https://app.clay.com/workspaces/28547/tables/t_ZBe74NYWDgNQ/views/gv_AvlemZFyX0Xl
Clay Team
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Hi Mohan, my guess is that you've exceeded your monthly API limit on OpenAI (even if you have a chatGPT plus subscription, your account only comes with a certain number of API calls). can you log into OpenAI and check your number? URL would be: https://platform.openai.com/usagescreen should look something like thisif it's not that, we'll keep checking!
51d3b450-8643-41c3-b318-371310025bfc.png(188 kB)
Mohan
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yep but look - i haven't reached my limit:
Mohan
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so why is it saying i have...
Mohan
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Yash T.
Yash T.
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hmmmm odd. can you send a link to the table you’re seeing this in?
Yash T.
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and I’ll send a DM too
Mohan
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https://app.clay.com/workspaces/28547/tables/t_ZBe74NYWDgNQ/views/gv_AvlemZFyX0Xl
Clay Team
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okay I hopped on with Jessica/Mohan live, and we added a new API key from this account, which should have access to GPT-3.5 at least, but it's not working. cc: Adam E. and Maggie W., if someone can help him debug this asap when we're back, he's working on an important client project he needs to wrap up! also, for debugging user issues with API keys, we should default add the last 5 digits of the API key to the name of the connection
Adam E.
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Yash T. Mohan did you check the balance in the account too? https://platform.openai.com/account/billing/overview
Yash T.
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Adam E. from screenshot above it looks like he has $100 left this month?
Adam E.
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Yash T. The monthly limit is different than the credits in the account - i know that sounds weird but its how openai works: first you load your account with credits and you also have the option to autorecharge and you are also able to set a maximum for the month
Adam E.
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for example I have this limit and this credit balance!
Yash T.
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Gotchaaaaa Mohan when you’re back online check your limit and let me know what’s happening there, that’s probably what we didn’t check! Thanks Adam E.
Mohan
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hey both sorry didn't see this Yash T. Adam E. - yes i can see now I'm negative. but can you help me understand - why am I paying twice - for both this pay as you go credit as well as the general amount i add on my monthly bill? i dont want to be charged twice
Yash T.
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No worries Mohan , it's because the two are separate products. See this FAQ -
Yash T.
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So if you use ChatGPT plus, I'd recommend keeping and paying for it, and getting a separate plan for API usage for Clay. Tbh if you don't use the chat product much, I'd just cancel that subscription and pay through the API!
Mohan
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But there's three things then right. I have a chatgptplus subscription (1). But then I paid for the API usage separately which showed me that I was well below my limits (2). And now I've had to increase my credit limit on the monthly pay-as-you-go (3). I don't understand the difference between 2 and 3....
Yash T.
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@mo, #2 and #3 are the same thing, API usage and chatGPT plus are two separate products. However, in API usage, you don't pay for your monthly limit, you just set that. You pay for credits, and then you have the ability to turn on auto-refill for when credits are used up, so you can have credits left towards your limit but still have no credits if that makes sense
Yash T.
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If you want to DM me your billing history screenshots I can explain how it breaksdown
Mohan
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okay understood man, it seems to be working now that I've topped up pay as you go, so hopefully all good now. I'll be in touch if any issues with it. Greatly appreciate your help guys Yash T. Adam E. - have a great nye 🙂
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Yash T.
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No worries dude it's not at all intuitive, I even still checked the wrong one when we hopped on that call haha. Happy NYE!!