Assistance Needed: Restart $2K/Month Plan After Credit Consumption

·

Hi guys, I purchased a $2K/mo plan. I accidentally consumed all my credits. I want to restart my plan and pay another 2K but it's not letting me. Can you please help?

5 comments

Brandon S.
·
·
I'm not ready to do a yearly, I still need to try another month first.
Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Tanvi R.
·
·
Hey Brandon, thanks for reaching out! I understand wanting to explore Clay more before changing your plan. Have you considered credit top-upsbefore your billing renews on Sept 26? Unused credits will roll over if your balance stays below 300K. If you only need extra credits for a month, you can purchase credit top-ups directly from your billing modal from your billing modal with no changes to your plan or cycle. If you expect ongoing higher usage, you can upgrade to the next tier, which will reset your cycle and give you new credits right away. Let me know if this works for you and if you have any other questions!
Channeled
APP
·
·
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
·
·
Hi Brandon S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: