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Troubleshooting Unprocessable Entity Error on Ocean.io for Lookalikes | Clay

Troubleshooting Unprocessable Entity Error on Ocean.io for Lookalikes

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I am trying to find Lookalike companies with the Ocean.io and keep receiving and error when trying to run the table that is "Unprocessable Entity". I have tried multiple times with different companies, and filters, but same error every time. Clues to what this means?

9 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Philip J.
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https://app.clay.com/workspaces/289602/tables/t_oJRxN8uPGwiC/views/gv_B4EECsifqaBN
Bruno R.
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Hi Philip, thanks for reaching out. Taking a look now.
Bruno R.
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Hey Philip, it looks like the issue was with the domains you input in the lookalike search. I recorded a video showing you how you can address this: https://www.loom.com/share/15553e9b83684ccebfebe7004908142c?sid=f61f260d-9028-4a14-946d-e5bd03a688d2 Here's the table where I was able to successfully run the Ocean.io lookalike search: https://app.clay.com/workspaces/289602/tables/t_8cfohmGrMmz8/views/gv_TR6bzy3SH9wm
Philip J.
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every time I try to replicate what you have show I continue to get the same error.
Bruno R.
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Hi Philip, sorry you're having trouble with this. Were you able to follow the instructions I provided in the video? The issue looks to be related to the domain format you input. Can you share a link to the new table this issue is persisting in? I'll go ahead and take a look.
Philip J.
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I have started a custom table and still get the issue https://app.clay.com/workspaces/289602/tables/t_jwFxjBEPn6oG/views/gv_E82k4As5r2yQ
Bruno R.
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Hey Philip, I see what was causing the issue here. The integration only runs if each state is associated with a country. I explain this issue in this video: https://www.loom.com/share/0b15cb929a2e4b3a8808f5f84d310fcf?sid=5f6ad977-495b-459e-95f9-fc7ca0be0f25
Channeled
APP
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Hi Philip J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: