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02 Support

Upgrading Your Plan: Understanding Price Differences and Charges

Avatar of Adrian B.Adrian B.
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hey, i'm want to upgrade our plan. us there a way it will only charge me the difference in price between the plans?

2 comments

  • Avatar of Channeled
    Channeled
    APP
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    Currently, when you upgrade your plan, the system bills the full amount of the new plan rather than just the difference. However, when you upgrade, you'll receive some benefits:1. Your new credit allotment is added on top of your existing credit balance 2. Your billing cycle resets immediately, giving you a fresh month to use all your credits 3. You get instant access to the new plan's featuresOur team is working on implementing prorated plans and credits for the future, and we'll announce when this option becomes available. Source: FAQ | Clay.com

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.