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02 Support

Troubleshooting Claygent AI Email Enrichment Error on Starter Plan

Avatar of Nicholas v.Nicholas v.
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Hi, I have an error that keeps popping up, "Error. Please contact Clay support." when I try to use the Claygent AI row for email enrichment. Does anyone know why this keeps happening? I'm on the starter plan so should have access to AI/Claygent feature.

6 comments

  • Avatar of Channeled
    Channeled
    APP
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    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Nicholas thanks for reaching out, It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!

  • Avatar of Bo (.
    Bo (.
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    Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.

  • Avatar of Channeled
    Channeled
    APP
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    Hi Nicholas v.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback Nicholas v.!