Need Help with Account Upgrade - Already Upgraded

Hey - can you help me here. It says I need to upgrade my account but it is an upgraded account

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Matt F.
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https://app.clay.com/workspaces/10059/tables/t_IDLlK10bR8jw/views/gv_KE826ufh3wcm
Matt F.
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on seperate account for same thing im getting this
Matthew Q.
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It looks like payment failed and the plan was downgraded to a free plan for https://app.clay.com/workspaces/10059/tables/t_IDLlK10bR8jw/views/gv_KE826ufh3wcm
Matthew Q.
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What’s the other account?
Matt F.
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https://app.clay.com/workspaces/56539/tables/t_bjDk8clTBDSq/views/gv_gR5Qt9jwoC2i
Matthew Q.
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What integration are you getting that error for?
Matt F.
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Claygen
Matthew Q.
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Ah - can you check your open AI account?
Matt F.
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yup I did their was its all caughtup now
Matt F.
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was a decline charge*
Matthew Q.
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Ok - still not working? I’m seeing this now so you may still need to add credits to the account:
Matt F.
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I havent used anything
Matthew Q.
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ok can you try re-adding the API key?
Matt F.
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ok let me try that
Matt F.
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I added a new api and it gave me another error