Understanding Credit Loss with Broken Inputs in Column Operations

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Hello! If I run a column for 500 credits, and then an input broke - why do I need to lose all the results?

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If a column run breaks partway through, you don't necessarily lose all results. The rows that successfully processed before the break will retain their data. To recover and complete the remaining rows: 1. Create a new column by duplicating the broken one 2. Filter for rows where the original column "is empty" 3. Run the new column on just those filtered rows 4. Use the "merge columns" feature to combine all results Alternatively, you can use the "Run All Rows that haven't run or have errors" option by right-clicking on the column and selecting "Play." For certain providers, if they couldn't deliver valid data but charged credits, we'll refund those credits back to your account.
Sources: Credits | Documentation | Clay University Run Options
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Channeled
APP
·
·
If a column run breaks partway through, you don't necessarily lose all results. The rows that successfully processed before the break will retain their data. To recover and complete the remaining rows: 1. Create a new column by duplicating the broken one 2. Filter for rows where the original column "is empty" 3. Run the new column on just those filtered rows 4. Use the "merge columns" feature to combine all results Alternatively, you can use the "Run All Rows that haven't run or have errors" option by right-clicking on the column and selecting "Play." For certain providers, if they couldn't deliver valid data but charged credits, we'll refund those credits back to your account.
Sources: Credits | Documentation | Clay University Run Options
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.