Issue with Clay: Rows Not Adding from Table Data or CSV Import

Soham Chavan · 2025-08-19 08:56:06.312367+00

Is there a glitch in clay currently? Rows are not being added by sending sending data from one table to another or even by importing csv. Have also raised a ticket but they are yet to respond.

Issue with Clay: Rows Not Adding from Table Data or CSV Import | Clay

5 comments

· Sorted by Oldest

Clay
APP
·
·
There's no known system-wide glitch. Here are common fixes: For sending data between tables: ** Check if you're hitting the 10-table connection limit ** Ensure data flows linearly (A → B → C, no loops) ** If writing lists, add them through "Other data from this table" section For CSV imports: ** Remove "created at" or "updated at" columns ** Keep files under 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Try uploading to Google Sheets first, then re-download as CSV General troubleshooting: ** Clear cache and refresh your browser * Check for deleted columns or misconfigured integrations If these steps don't resolve the issue, request human assistance by clicking "Talk to a person" for further investigation.
Sources: Send table data | Documentation | Clay University Upload CSV to your table - Clay University Write to Other Table | Documentation | Clay University
Louie
·
·
Find table isn't working. https://app.clay.com/workspaces/452275/workbooks/wb_0t16x2iSj9mYzKdWyWp/tables/t_0t18hkq2ER2DhPxfzgb/views/gv_0t18hkqygbTru8ykSqP
Munnawar Hashim (Clay)
·
·
Hi Soham, Thanks for reaching out. We’re aware of an issue where rows in some tables may be deleted when running enrichments. Our team is actively working on resolving this and you can follow live updates here: status.clay.com We’ll keep that page updated as we make progress. Thanks so much for your patience while we work on a fix.
Munnawar Hashim (Clay)
·
We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Clay
APP
·
·
There's no known system-wide glitch. Here are common fixes: For sending data between tables: ** Check if you're hitting the 10-table connection limit ** Ensure data flows linearly (A → B → C, no loops) ** If writing lists, add them through "Other data from this table" section For CSV imports: ** Remove "created at" or "updated at" columns ** Keep files under 72 columns and 50,000 rows ** Use UTF-8 encoding with comma separators ** Try uploading to Google Sheets first, then re-download as CSV General troubleshooting: ** Clear cache and refresh your browser * Check for deleted columns or misconfigured integrations If these steps don't resolve the issue, request human assistance by clicking "Talk to a person" for further investigation.
Sources: Send table data | Documentation | Clay University Upload CSV to your table - Clay University Write to Other Table | Documentation | Clay University
Louie
·
·
Find table isn't working. https://app.clay.com/workspaces/452275/workbooks/wb_0t16x2iSj9mYzKdWyWp/tables/t_0t18hkq2ER2DhPxfzgb/views/gv_0t18hkqygbTru8ykSqP
Munnawar Hashim (Clay)
·
·
Hi Soham, Thanks for reaching out. We’re aware of an issue where rows in some tables may be deleted when running enrichments. Our team is actively working on resolving this and you can follow live updates here: status.clay.com We’ll keep that page updated as we make progress. Thanks so much for your patience while we work on a fix.
Munnawar Hashim (Clay)
·
We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.