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Request to Restore Missing Account Credits

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Hello Support Team, I need help with my account credits. Earlier today, my account showed 2,500+ credits that I earned by completing tasks in cohort #14. However, when I checked my account just now, all these credits have disappeared. Please restore the credits to my account as soon as possible. Thanks

Request to Restore Missing Account Credits | Clay

3 comments

· Sorted by Oldest

Channeled
APP
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We're sorry to hear about the disappearance of your credits. There could be a few reasons for this: 1. Check your trash folder for any deleted tables that may have consumed credits. 2. If you can't find the reason, it's best to have our support team look into this specific situation. To get more help: ** Click on "Talk to a person" in this chat to request human assistance. ** They can investigate the issue with your account and help restore the credits if appropriate. In the meantime, if you need more credits urgently, you can purchase credit top-ups or upgrade your plan in Workspace Settings > Plans and Billing.
Source: Running Out of Credits
Stefano
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Hi Aaron, thank you for reaching out. This link: https://app.clay.com/workspaces/524783/settings/creditUsage should show you where your credits were used up. Please let me know if you notice any discrepancies.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.