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Rows Disappearing When Running Tasks: Possible Causes and Solutions

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Rows keep dissapearing if I run any task in any cell. e.g normalize domain. run -> row dissapears randomly. no filters on table whatsoever

Rows Disappearing When Running Tasks: Possible Causes and Solutions | Clay

5 comments

· Sorted by Oldest

Clay
APP
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This issue is typically caused by front-end performance problems. Try clearing your cache and doing a hard refresh: - Windows: Ctrl + Shift + R - Mac: Cmd + Shift + R If rows are still disappearing, try using Force Run on the affected column: 1. Right-click the column header 2. Hover over "Run Column" 3. Select "Force Run All Rows" The empty spaces are usually due to loading delays with larger tables. If you need further help, request human assistance by clicking "Talk to a person."
Indrek L.
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No. But already saw the issue was raised by your employee in 02 Bugs.
Munnawar H.
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Hi Indrek, Thanks for reaching out. We’re aware of an issue where rows in some tables may be deleted when running enrichments. Our team is actively working on resolving this and you can follow live updates here: status.clay.com We’ll keep that page updated as we make progress. Thanks so much for your patience while we work on a fix.
Munnawar H.
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We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
George D.
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Hey there - we wanted to let you know that the incident related rows being deleted in auto-dedupe tables has been resolved. If you have any further questions, please don't hesitate to reach back out! https://status.clay.com/incidents/44a7091d-8b49-4a0c-b417-bd27d498c1f9