Yes, it may be possible to extend your credit deadline as a one-time exception. Extensions for unused credits can be requested prior to renewal to avoid expiration.
To request this extension, click "talk to a person" to connect with our support team who can help with your specific situation.
Hello Chris! Thanks for reaching out! The credits expired but I have refunded them back to your account and have relieved the credit rollover feature for a month.
You do not need to be worried about the rollover for a month from today. It will be reinstated on 19th Sept and the next renewal date will expire credits over the 2x monthly limit.
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