Investigating Usage of 25,000 Clay Credits in Spreadsheet
It says this sheet used up ~25,000 clay credits, but I can't see how... can you help me identify what happened? https://app.clay.com/workspaces/228451/tables/t_0t430ue9JyjGSraVBfb
It says this sheet used up ~25,000 clay credits, but I can't see how... can you help me identify what happened? https://app.clay.com/workspaces/228451/tables/t_0t430ue9JyjGSraVBfb
To identify what caused your 25,000 credit usage, you can check credit consumption in several ways:
Table-Level Analysis:
Navigate to Settings → Credit Usage in your workspace [1]
Find your specific table to see total credits consumed
Look for tables marked as "Recurring" which indicate ongoing automated processes
Column-Level Breakdown:
Right-click on any enrichment column and select "Run Info" to see credits spent on that specific column [2]
Click your table name at the bottom and choose "View Credits Usage" for detailed row-by-row analysis
Common High-Usage Causes:
Auto-updates or scheduled runs consuming credits repeatedly
Email/phone validation processes (credits charged even for invalid results)
Signal monitoring using 0.2 credits per company per run
Duplicate enrichments across multiple configurations
Check if any auto-update features were enabled, as these can cause unexpected recurring credit consumption even when no new data appears.
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Hi Brendan - thanks for reaching out!
Looking at the credit usage, it seems the ~23,500 credits from the Phantom Buster table. Investigating further, it looks like there was a column that successfully ran and cost around ~1 credit per row and probably ran amongst many of your columns. I was curious if you were running any columns previously that cost any credits? Let me know anymore details you can provide!
Hmm - is there a column in particular that cost the credits that you can see? It seemed to me that everything we ran - except for the headcount table - we had an API key for, so not sure what cost the credits
Further investigation - it seems like you spent ~23,500 credits at 8:00 UTC on October 24th for a "Find Company Headcount Growth" column for this table. Would love to know anymore details you can provide!
It looks like it was only run on ~10 or so rows, so confused as to how we got charged for that much credit usage?
Hi Brenden - thank you so much for your patience. I wanted to get back to you.
The enrichment was run by one of the members: rafi@tandem.space of the workspace from our data. It was run on one of the columns called: get-company-employee-growth which relates to "Find Company Headcount Growth". Unfortunately, looking at the table, we can't find the exact column that it was successful and ran on because it was either deleted or not in the table anymore.
Here are the best practices to save and monitor credits:
1.) Row Limiting
Set row limits (e.g., 10 rows) when testing enrichments
Click the row count in top left → type in a limit
Test on small batches before running on full datasets
2.) Auto-Update Toggle Awareness
Turn off auto-update before adding new data to tables with existing enrichments
This prevents automatic enrichment runs on new rows
3.) Recurring Usage Monitoring
Watch for tables marked "Recurring" in the credit usage dashboard
These include scheduled runs and signals that consume credits automatically
4.) Filter Before Enriching
Clean and filter data before running expensive enrichments
Remove irrelevant rows to avoid wasting credits
Hope that helps! Thanks.
Hey - i can't see that column and it isn't in the table with that enrichment. Can we get those clay credits back? We've been a customer for 2 years now, this is a bummer to lose so many credits...
Hi! Yeah, unfortunately this doesn't exactly fit into our refund policies. In my previous message, I recommended the best ways to save and monitor credits. Let me know if you'd like me to provide more details!
Hey Michael, can you send me a screenshot of where this enrichment ran and where the resulting data is? I can't find what value I got from spending 25,000 credits
Unfortunately we're unable to share internal dashboard data with our customers - but let me know if you'd like me to provide more details on how to save and monitor your credits.