Troubleshooting Heyreach Campaign Custom Variables Setup

Hi, I have got some campaigns linked with Heyreach. Using custom variables but all I see in my connections is the fallback message. Is there any way to check if I set up everything correctly? Thanks

4 comments

Bruno R.
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Hi Chris, thanks for reaching out! Just to clarify, you're pushing a connection request custom variable, linking it to your Heyreach campaigns, but the message doesn't seem to sequence correctly or get stored in the campaign. Could you share an example of a contact for which the message was successfully pushed from Clay, and explain how the attribute was linked in the Heyreach campaign? This will help us troubleshoot more effectively.
Channeled
APP
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Chris S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: