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Request for Support: Phone Numbers Missing from Contact List

Avatar of Alex M.Alex M.
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Hey! I was running a list with phone numbers and emails, and for the third time in a row now it failed to create the list. Once I refresh the site it is showing only the emails. Could someone from support run the phone numbers as well? Thanks!

3 comments

  • Avatar of Channeled
    Channeled
    APP
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    For better data coverage when searching for both emails and phone numbers, I recommend using our waterfall enrichment process. This allows searching sequentially across multiple data providers for more comprehensive results.Here's what you can do:1. First, ensure your list is properly imported into a Clay table 2. Set up a waterfall enrichment workflow that includes both email and phone number searches 3. Test the process on a few cells first to ensure it's working as expectedThe reason you might only see emails after refreshing could be related to how the enrichment process is configured. Each data point (email and phone) requires its own specific enrichment action to be set up properly.Would you mind sharing your table URL with me? This way, I can take a look at your specific setup and help ensure both email and phone number enrichments are running correctly. Sources: DropContact - Clay University Nimbler - Clay University

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.