Clay Icon
  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Tanvi R.
    Tanvi R.
    ·
    ·

    Hey there, It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!

  • Avatar of Mahdi G.
    Mahdi G.
    ·
    ·

    Thanks Tani, do you know if getting error column output get prioritized ? in this case if the system identify a duplication it returns for me the ID which is usefull

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey! Just to confirm, you’re asking about the possibility of adding the error message as a column/value in Clay, right? Not about the current bug you’re experiencing? If that’s the case, no public updates yet, but we’ll definitely announce it when it’s ready! 😊 Let me know if I got that right! 👍

  • Avatar of Mahdi G.
    Mahdi G.
    ·
    ·

    You're right Bo! thhanks for the update

  • Avatar of Tanvi R.
    Tanvi R.
    ·
    ·

    Hey there, it looks like the issue could be coming from the Account Dupes ignored setting not being set up in the Salesforce enrichment. Please try setting this up and let me know if the issue persists! https://downloads.intercomcdn.com/i/o/1177030839/1cd96d37d35185b8ce23b185/image.png?expires=1726092000&signature=3843ea362d87526440ac4f8e0e728be0caa9c511d883cfde8dafafc238391804&req=dSEgEcl9nYlcUPMW1HO4zdSHjOtel9bNIKscLhqyB3iy2%2B80K64E3InIxqaY%0A4%2FgU%0A

  • Avatar of Tanvi R.
    Tanvi R.
    ·
    ·

    Hey there, just checking if this worked for you or if you still need help?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    Hi Mahdi G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Mahdi G.
    Mahdi G.
    ·
    ·

    Hi Tanvi, I'll try it and let you know