Salesforce Error: Unable to Create Contact Despite Duplicate Rule Active

I'm getting an error to create contact in salesforce, even tho I toggled on the duplicate rule Table : https://app.clay.com/workspaces/11155/tables/t_jXqaPCW8UQD6/views/gv_ApgUmCxXAVum row : 1928, column : Create contact

9 comments

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Tanvi R.
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Hey there, It looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
Mahdi G.
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Thanks Tani, do you know if getting error column output get prioritized ? in this case if the system identify a duplication it returns for me the ID which is usefull
Bo (.
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Hey! Just to confirm, you’re asking about the possibility of adding the error message as a column/value in Clay, right? Not about the current bug you’re experiencing? If that’s the case, no public updates yet, but we’ll definitely announce it when it’s ready! 😊 Let me know if I got that right! 👍
Mahdi G.
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You're right Bo! thhanks for the update
Tanvi R.
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Hey there, it looks like the issue could be coming from the Account Dupes ignored setting not being set up in the Salesforce enrichment. Please try setting this up and let me know if the issue persists! https://downloads.intercomcdn.com/i/o/1177030839/1cd96d37d35185b8ce23b185/image.png?expires=1726092000&signature=3843ea362d87526440ac4f8e0e728be0caa9c511d883cfde8dafafc238391804&req=dSEgEcl9nYlcUPMW1HO4zdSHjOtel9bNIKscLhqyB3iy2%2B80K64E3InIxqaY%0A4%2FgU%0A
Tanvi R.
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Hey there, just checking if this worked for you or if you still need help?
Channeled
APP
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Hi Mahdi G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Mahdi G.
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Hi Tanvi, I'll try it and let you know