Troubleshooting Connection Issues: Seeking Help with Loom Video

Loh Y. · 2025-03-17T07:24:42.110628+00:00

How do I resolve this? • I kept trying to reconnect and then nothing happens. • Here's a Loom video (https://www.loom.com/share/4c1387421b24401d9734c9e4e3942dd9) • Please help.

Loh Y.

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How do I resolve this?

I kept trying to reconnect and then nothing happens.
Here's a Loom video
Please help.

2 comments

Channeled
APP
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If reconnecting isn't working, try these steps: 1. Log out of your account 2. Hard refresh your browser: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome/Firefox/Microsoft Edge) 3. Log back in 4. If the issue persists, use an incognito window 5. Restart your browser extension if needed If you're still experiencing problems, try logging out and logging back in to refresh your session token. This can often resolve issues related to session expiration. If these steps don't help, please request human assistance by clicking on "Talk to a person" for further support.
Channeled
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