Clay Icon

Troubleshooting Connection Issues: Seeking Help with Loom Video

·
·

How do I resolve this?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    If reconnecting isn't working, try these steps: 1. Log out of your account 2. Hard refresh your browser: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome/Firefox/Microsoft Edge) 3. Log back in 4. If the issue persists, use an incognito window 5. Restart your browser extension if needed If you're still experiencing problems, try logging out and logging back in to refresh your session token. This can often resolve issues related to session expiration. If these steps don't help, please request human assistance by clicking on "Talk to a person" for further support.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.