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Issues with Work Emails Waterfall Query: Request for Credit Refund | Clay

Issues with Work Emails Waterfall Query: Request for Credit Refund

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Hey support, I ran a query for Work Emails waterfall and selected "Safe to Send Only" but I'm getting a bunch of personal emails. Can I get a credit refund on this and would love to see this fixed? https://app.clay.com/workspaces/28090/tables/t_UyAki3v3bvWh/views/gv_JMakCSgTYzeU

3 comments

· Sorted by Oldest

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Arturo O.
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Hey Rees, how's it goingt? Thanks for the message and letting us know. It looks like the email waterfall was removed, correct? Let us know if it's in a different table though. Any chance I can add it back it to try to reproduce the issue and also estimate how many credits were used so I can refund them as well? Also, I've followed up with the engineers checking on the SFDC history situation, will let you know more soon as they update us on it.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.