Troubleshooting Could Not Add Lead Error for Valid Emails

Javeria S.

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I am getting "Could not add lead" error for a lot of valid emails. What could be the reason?

8 comments

· Sorted by Oldest

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There are a few common reasons why you might be getting a "Could not add lead" error for valid emails: 1. Duplicate prevention: If "Allow Duplicates" is turned off, the system won't add or update duplicate leads. 2. Blocked leads: If the leads are already blocked in your account, they won't be processed. 3. Lead limit reached: You may have hit your account's lead limit. 4. API credits: Your email verification provider's API credits might have run out. To resolve this, check your account settings, lead limits, and API credit balance. If you need more help, please request human assistance by clicking on "Talk to a person".
Source: Smartlead integration overview | Documentation | Clay University
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Is that what you were looking for?
Preeti M.
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Did you check the Allow Leads from Community Block list?
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I apologize, but I don't have specific information about an "Allow Leads from Community Block list" setting. However, there are a few common reasons why leads might not be added: 1. Duplicate prevention: If "Allow Duplicates" is turned off, the system won't add or update duplicate leads. 2. Blocked leads: Leads already blocked in your account won't be processed. 3. Lead limit: You may have reached your account's lead limit. To resolve this, check your account settings and lead limits. If you need more help, please request human assistance by clicking on "Talk to a person".
Source: Smartlead integration overview | Documentation | Clay University
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Was that helpful?
Javeria S.
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Hi Preeti M. That worked
🤝1
Channeled
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I'm glad to hear that worked! Let me know if you need further assistance.
1
Channeled
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Thank you so much for sharing your feedback Javeria S.!
1

Loading comments

Channeled
APP
·
·
There are a few common reasons why you might be getting a "Could not add lead" error for valid emails: 1. Duplicate prevention: If "Allow Duplicates" is turned off, the system won't add or update duplicate leads. 2. Blocked leads: If the leads are already blocked in your account, they won't be processed. 3. Lead limit reached: You may have hit your account's lead limit. 4. API credits: Your email verification provider's API credits might have run out. To resolve this, check your account settings, lead limits, and API credit balance. If you need more help, please request human assistance by clicking on "Talk to a person".
Source: Smartlead integration overview | Documentation | Clay University
Channeled
APP
·
·
Is that what you were looking for?
Preeti M.
·
·
Did you check the Allow Leads from Community Block list?
Channeled
APP
·
·
I apologize, but I don't have specific information about an "Allow Leads from Community Block list" setting. However, there are a few common reasons why leads might not be added: 1. Duplicate prevention: If "Allow Duplicates" is turned off, the system won't add or update duplicate leads. 2. Blocked leads: Leads already blocked in your account won't be processed. 3. Lead limit: You may have reached your account's lead limit. To resolve this, check your account settings and lead limits. If you need more help, please request human assistance by clicking on "Talk to a person".
Source: Smartlead integration overview | Documentation | Clay University
Channeled
APP
·
·
Was that helpful?
Javeria S.
·
·
Hi Preeti M. That worked
🤝1
Channeled
APP
·
·
I'm glad to hear that worked! Let me know if you need further assistance.
1
Channeled
APP
·
·
Thank you so much for sharing your feedback Javeria S.!
1