Issues with LeadMagic Emails: Validation and Response Concerns

Michalina M. · 2025-12-05T14:02:53.148Z

Hi, We have some issues with leadmagic emails ? I recently spotted that getting a lot for different people so eg first name will be the same and company , but it would through different person surname (linkedin link is correct). it means it passes validation and we mail, but than response is coming from someone else, not always relevant! Anyone else? @Clay S. anyway to rise it with LeadMagic? I can provide the table, where I had to delete many emails as they are incorrect! It makes difficult to trust automation, when line by line has to be verified manually.

Issues with LeadMagic Emails: Validation and Response Concerns | Clay

Clay Support
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That's frustrating when email accuracy affects your outreach quality. This sounds like LeadMagic is finding emails with correct first names and companies but wrong surnames, leading to misdirected messages.
For LeadMagic email quality issues, you can:
• Use the "Only Safe To Send" option in LeadMagic validation to exclude catch-all emails that might be less reliable [1]
• Add prefix verification using our AI formula to check if email prefixes logically match the contact's full name [2]
Before we escalate this to our team, try using Sculptor (top-right corner) to help set up better email validation workflows. Let me know if that helps or if you'd still like to speak with a human about raising this directly with LeadMagic.
Clay Support
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Was that helpful?
Michalina M.
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no
Clay Support
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I understand your frustration with this issue. I’m routing you to our human team now so they can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michalina M.
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https://app.clay.com/workspaces/503318/workbooks/wb_0t6p4x8ZiXU3ChUmQkP/tables/t_0t6p5wbmGhbw4CZA2Zo/views/gv_0t6p5wbZugncr9FbuE8
Quentin R.
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Hey Michalina, thanks so much for flagging this, and I totally understand how frustrating that must feel. We can take this directly to LeadMagic with concrete examples and dig into why the wrong surnames/emails are being returned 😌
Quentin R.
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This isn’t expected behavior, and we’ll make sure it gets looked into. Appreciate you calling it out so we can get it sorted 🙏🏼
Michalina M.
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Thank you! Fingers crossed as I am going through the database and uploading files trying to find bad boys!
Quentin R.
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💪🏼💪🏼💪🏼
Quentin R.
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Michalina, I'm investigating further. Have you cleaned manually the table you shared with us? It would really help if you could guide me to a few specific examples 🙏🏼
Michalina M.
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I didn't clean it as I am doing it in hubspot and files. So there you will get those when not correct, Our other tables also have issues with emails form Lead Magic - eg for UK. I have a real nightmare here.
Michalina M.
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eg Amy Sharp amy.springall@barclays.com
Michalina M.
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Nick Myers nick.mayberry@barclays.com
Michalina M.
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so far I find a lot from Barclays, hsbc, lloyds bank, so many banks - but it might be just the case that we were pulling many of them.

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