Troubleshooting Expired Credits and Finding Contacts in Clay | Clay

Troubleshooting Expired Credits and Finding Contacts in Clay

Hey, I am trying to finally use my credits before they expire in a couple of days. I am a bit rusty, as I could not focus on Clay over the past weeks. So, I have a list of agencies and am trying to find people working at those companies. I consumed already credits because I thing I am doing something wrong. It seems I am only able to find people for one company only "Selvanova". Why? I cannot select all companies and activate the find people button. Only when I don't select anything on the table, then that button shows up. When I limit to 2 per company, then it finds me only two contacts from that company only. Thanks for the help!

32 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey, thanks for reaching out Could you share the table URL with us? That way, we can take a closer look and help you troubleshoot the issue. 😊
Andrea M.
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https://app.clay.com/workspaces/334660/tables/t_f4xpXdEjxY5h/views/gv_Dprq8zfxApH4
Andrea M.
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and I get results like this: https://app.clay.com/workspaces/334660/workbooks/wb_Zbm6XdtWvg9p/tables/t_WYi4g8mbajPF/views/gv_btCTCEbySDMN
Andrea M.
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I only have one day left
Andrea M.
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Any chance I can get an extension? It would be a pity to waste those credits that I never used
Daniela D.
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Hey Andrea! Thanks for reaching out. Just extended the trial for another two weeks in your workspace✨. People search: I'll share a quick video guide shortly walking through the search results and sharing suggestions for how to approach this in Clay.
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Daniela D.
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Hey Andrea! Apologies for the delay here. I made a video sharing suggestions for the people search here: https://share.cleanshot.com/DW05z1n1 Let me know if you have any questions!
Channeled
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Hi Andrea M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Andrea M.!
Andrea M.
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I will go through it soon. Thanks a lot!
Andrea M.
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Hi Daniela D. I was planning to work on this tomorrow, but apparently I already lost all my credits!! Can you do me a favor to bring them back so I can have more time to develop a campaign? 🥹
Bo (.
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There you go but this will be the last time we can do this! :)
Andrea M.
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That's super lovely! Didn't I collect more than 4,000 though? This is what I remember I saw last time I checked?
Bo (.
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Sorry could you confirm what you mean? I extended your trial so you could use clay but I'm not aware of the 4k credits
Andrea M.
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Sure, I went through the accelerator and have accumulated thousands of credits that are now lost?
Bo (.
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Ah, got it—thanks for the update! I’ve gone ahead and added it for you. 😊
Andrea M.
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That’s super helpful thanks a lot
Andrea M.
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Hey can you see how many credits I had? If they were 4,000 or 6,000+?
Bo (.
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Great question! Curious why are you asking?
Andrea M.
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Eh because I remember more than 6K rather than 4K tbh, with all the assignments completed
Bo (.
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That makes sense. There seems to be less than this due to what has been used, but I added 4000 :) Let me know if you have any issues along the way. There were also credits added overall due to the extension of the trial, but those should have expired at the end of every trial! :)
Andrea M.
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Ouch ok super thanks I will deal with what O have this time. I appreciate it
Andrea M.
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Hi, finally I took the time to go through the entire explanation Daniela D.. My mind broke. Would you be open to work with me to create a few test campaigns for lead generation?
Bo (.
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Hey there! We typically offer this level of support for our paid plans. However, I'd love to help you get started - we host free office hours at lu.ma/claylive where we can walk through this together.Would you be interested in joining one of our office hours sessions, or would you like to learn more about our paid plans?
Andrea M.
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Thanks Bo, I could join you during office hours end of Nov. When do you organize them?
Bo (.
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Sad to hear! You can see here: https://lu.ma/claylive it's typically 2x per weeks :)
Andrea M.
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Sad to hear or glad to hear?
Bo (.
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Glad to hear, yes. I misread that you couldn't join hence why the sad! Have you been able to book a spot?
Andrea M.
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Yes, for the 26th of November. Although by that time, again, all my credits will be gone.
Bo (.
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Let us know beforehand and we'll add a trial so you can play around with it :)
Andrea M.
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Awesome, I appreciate the flexibility