Challenges with AI Enrichment for Meta Ads Data Retrieval | Clay

Challenges with AI Enrichment for Meta Ads Data Retrieval | Clay

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To resolve the issue with your AI enrichment not being able to visit Facebook Page URLs, try these steps: 1. Perform a hard refresh in your browser: • On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • On PC: Press Ctrl + F5 (Chrome, Firefox, Microsoft Edge) This can help with campaign recognition issues in Clay. If the problem persists, consider adjusting your AI enrichment prompt: 1. Use the AI Metaprompter: Click the "Help me" button in the Configuration section of the "Use AI" panel. 2. Describe your desired outcome, and it will generate a tailored prompt for you. 3. Modify the generated prompt to better suit your specific needs. If you still encounter issues, you may need to request human assistance for further troubleshooting.
Connor H.
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I can visit the Facebook page no problem as seen in the attached pic… that is not the issue. I need AI to visit the webpages specifically about their page transparency. (i.e. https://www.facebook.com/SoutheasternFreight/about_profile_transparency) to search for exact phrases within them. Its correctly identified the FB page as you can see, but when running the AI enrichment it fails every time and says it can’t find any results nor access the webpage I’m trying to.
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The AI enrichment might be failing due to how it's configured or how it's interpreting the URLs. Here are some steps to troubleshoot: 1. Review your AI enrichment prompt. Ensure it's correctly formatted and includes all necessary instructions. 2. Use the AI Metaprompter in Clay. Click the "Help me" button in the Configuration section of the "Use AI" panel. Describe your desired outcome for a tailored prompt. 3. Test your modified prompt using the preview feature to ensure it's accessing and interpreting the URLs correctly. 4. If issues persist, you may need to adjust how you're providing the Facebook URLs to the AI enrichment. Ensure they're in the correct format and include the full path. If these steps don't resolve the issue, you should request human assistance for further troubleshooting.
Sources: Clay enrichments integration overview | Documentation | Clay University AI Formulas + Conditional Runs [Automated Inbound] - Clay University
Connor H.
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I’ve used the AI prompter and still not working, will reach out to a human.
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