Help Needed: Locked Out of Clay Account After Email Domain Change | Clay

Help Needed: Locked Out of Clay Account After Email Domain Change

Hey Clay team - we changed email domains and are locked out of our Clay account. Haven't gotten a response from the support email address. Any advice?

13 comments

Channeled
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We understand you're having trouble accessing your Clay account after changing email domains. Here's how we can help: 1. If you used a password to log in, try the "forgot password" option on the login page. You'll receive an email with password reset steps. 2. If you don't receive the reset email, you likely used a different login method, such as Google Authentication. Try logging in with Google instead. 3. To update your email address after rebranding, we'll need: • Your current email address on the account • The new email address you want to use If you need further assistance, please request human support by clicking on "Talk to a person" in this chat. They can help update your email or change your login method if needed.
Owen C.
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Hey Chris, sorry to hear this! What was the email or the old domain associated with your accounts?
Christopher E.
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getclarify.ai
Christopher E.
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we changed it to clarify.ai
Christopher E.
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austin@getclarify.ai was the primary account holder
Owen C.
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Ah okay got it! The plan here is I'll change all email domains that contain "@getclarify.ai" to "@clarify.ai" This should solve the problem! Does this plan sound good to you?
Christopher E.
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that should work!
Owen C.
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Incredible! Just made the change on our end, try logging back in again and let me know if you have any issues! :)
Christopher E.
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I'm still stuck in this loop where it's asking me to create a new workspace
Owen C.
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Got it. Would back out of that loop by closing the tab, hard refresh your browser and clear cookies/cache. Then open clay.com back up, try logging in again and login with Google.
Owen C.
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That should resolve this, let me know how this goes! :)
Christopher E.
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Boom. We're back
Christopher E.
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Thanks