Request for Credit Recovery Due to Auto-Run Misunderstanding

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My account burned ~10K credits on a spreadsheet that we didn’t realize was set up to auto-run every time new leads were added. This was for a Crunchbase integration which honestly didn't provide data for the vast majority of queries. This was an educational mistake, since we didn't understand that auto-run feature. Is there anything we can do to get some of those credits back?

5 comments

Channeled
APP
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Based on our refund policy, we can refund credits when providers don't return valid data. If Crunchbase charged for API calls but didn't deliver valid data, you may be eligible for a refund. Different providers have different refund policies - some charge just for attempting to find results, while others refund when no valid data is returned. For Crunchbase specifically, you'd need to check if it's on our list of actions that refund for invalid data. If the provider refunded us due to invalid data, we would correspondingly refund those credits back to you. To discuss your specific situation and explore options for credit recovery, please request human assistance by clicking on "Talk to a person."
Sources: What happens if one of your providers doesn't return valid data? - FAQ | Clay.com FAQ | Clay.com Providers Do Not Return Valid Data
Billy P.
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Talk to a person
Billy P.
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https://app.clay.com/workspaces/443137/workbooks/wb_iErCHMXqa6rk/tables/t_j4fH8NKQ8D8K/views/gv_YUcvm3iVN8mg
LuisArturo
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Hey there added the credits back to your account for you.
Billy P.
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Thank you so much!