Troubleshooting Time Out and Runtime Errors with AI Agent

Ajay N. · 2025-10-25 04:51:10.320948+00

Hey team, I am getting so many Time out and Runtime errors whilst using ai agent, my own api. It worked perfectly a week ago and now its not working. on tier 3 plan of open ai plan

Troubleshooting Time Out and Runtime Errors with AI Agent | Clay

11 comments

· Sorted by Oldest

Clay Support
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Since you're on OpenAI Tier 3, you meet the minimum requirements (Tier 2 with ≥450,000 TPM for Claygent/web research). [1]
Timeout and runtime errors can occur due to:
• Rate limiting – Clay enforces rate limits per row/column to maintain stability. Recent updates to Claude Sonnet 3.7 doubled token usage estimates, which may affect pacing.
• Query specificity – Ensure your prompts are specific and well-defined. Break large requests into smaller batches.
• API quotas – Check your OpenAI usage dashboard to verify you haven't hit limits.
If you're using a custom HTTP API, could you copy and paste your JSON configuration into the chat? This will help troubleshoot any formatting issues causing the errors.
Clay Support
APP
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If you still need help resolving the timeout and runtime errors with your AI agent API, I’m here to assist. Would you like to provide more details or share your JSON configuration so we can continue troubleshooting?
Ajay N.
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no, i'm using open api gpt 40 mini, can you please check if i provide my workflow?
Clay Support
APP
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I understand your frustration. I’ll connect you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Bo (.
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Ajay - Do you mind sending the link (url) to the table so we can take a look?
Loading attachments
Ajay N.
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on the $199 plan, The clay table is still giving time outs.
Loading attachments
Ajay N.
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is this because i'm on the 199 plan, i'm not able to use api
Kashif J.
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Hi Ajay, Thanks for reaching out! I had a look through the table you sent, and I found the two AI columns you shared to be working as expected.
We've been experiencing some inconsistent behavior with our AI agents over the past week, so some of the issues you encountered may have been a result of that (and perhaps not your API plan) but things should be more stable now. Often a simple re-run or refresh of the page can sort out these lingering issues.
Regarding the Tier Usage limits and your API plan: You can get more accurate information by checking your OpenAI usage dashboard directly, to see if you are approaching your usage and rate limits. You can also read more about it here: https://platform.openai.com/docs/guides/rate-limits
Let me know if you have any other questions or if the AI enrichments still aren't behaving as expected!
Aditi S.
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Hi Ajay - let us know if this makes sense or if you're still having issues.
1
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Since you're on OpenAI Tier 3, you meet the minimum requirements (Tier 2 with ≥450,000 TPM for Claygent/web research). [1]
Timeout and runtime errors can occur due to:
• Rate limiting – Clay enforces rate limits per row/column to maintain stability. Recent updates to Claude Sonnet 3.7 doubled token usage estimates, which may affect pacing.
• Query specificity – Ensure your prompts are specific and well-defined. Break large requests into smaller batches.
• API quotas – Check your OpenAI usage dashboard to verify you haven't hit limits.
If you're using a custom HTTP API, could you copy and paste your JSON configuration into the chat? This will help troubleshoot any formatting issues causing the errors.
Clay Support
APP
·
·
If you still need help resolving the timeout and runtime errors with your AI agent API, I’m here to assist. Would you like to provide more details or share your JSON configuration so we can continue troubleshooting?
Ajay N.
·
·
no, i'm using open api gpt 40 mini, can you please check if i provide my workflow?
Clay Support
APP
·
·
I understand your frustration. I’ll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Bo (.
·
·
Ajay - Do you mind sending the link (url) to the table so we can take a look?
Loading attachments
Ajay N.
·
·
on the $199 plan, The clay table is still giving time outs.
Loading attachments
Ajay N.
·
·
is this because i'm on the 199 plan, i'm not able to use api
Kashif J.
·
·
Hi Ajay, Thanks for reaching out! I had a look through the table you sent, and I found the two AI columns you shared to be working as expected.
We've been experiencing some inconsistent behavior with our AI agents over the past week, so some of the issues you encountered may have been a result of that (and perhaps not your API plan) but things should be more stable now. Often a simple re-run or refresh of the page can sort out these lingering issues.
Regarding the Tier Usage limits and your API plan: You can get more accurate information by checking your OpenAI usage dashboard directly, to see if you are approaching your usage and rate limits. You can also read more about it here: https://platform.openai.com/docs/guides/rate-limits
Let me know if you have any other questions or if the AI enrichments still aren't behaving as expected!
Aditi S.
·
·
Hi Ajay - let us know if this makes sense or if you're still having issues.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!