Issue with Auto Update Causing Credit Loss in Enrichments

helloooo, even tho in my table auto update is turned of for some enrichments (such as enrich person, better contact email finder), these enrichments were activated and i lost around 1000 credits. Can you pls check it out? https://app.clay.com/workspaces/261607/workbooks/wb_5eii4KtfZp3q/tables/t_3d7XqPpMK78D/views/gv_5CPc3WsF3Mhn

5 comments

Channeled
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I apologize for the unexpected credit usage. Even with auto-update turned off for specific columns, the table-level auto-update might still be active. To check and adjust this: 1. Click the three dots next to your table name 2. Select "Auto-Update Columns" 3. Ensure it's turned off for the entire table To prevent future unintended updates: ** Double-check both column and table-level auto-update settings ** Test enrichments on a few rows before updating the entire table * Use conditional runs to limit when enrichments are applied If you need further assistance or want to discuss the credit usage, please request human support by clicking "Talk to a person" in this chat.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Auto-update and Auto-dedupe Table
Fruzsina P.
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similar thing happened to me - I switched off auto-update, added a waterfall, did 'save and don't run' and still ran, contacted support a day ago but haven't received a responses yet, it consumed a lot of credits for me as well
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Channeled
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I apologize for the unexpected credit usage. There are a few reasons this might have happened: 1. Table-level auto-update: Even if individual columns are turned off, the table-level setting might still be active. To check: • Click the three dots next to your table name • Select "Auto-Update Columns" • Ensure it's turned off for the entire table 2. Run options: When saving an enrichment, there are three options: • Save and run 10 rows • Save and run all rows in view • Save and don't run • Make sure you're selecting "Save and don't run" consistently 3. Multiple auto-update locations: Auto-update can be disabled at: • Table level • Column level • For running updates • Double-check all these locations to ensure auto-update is fully disabled If you need further assistance or want to discuss the credit usage, please request human support by clicking "Talk to a person" in this chat.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Run an enrichment | Documentation | Clay University
Bruno R.
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Hi Tuğba, thanks for reaching out. It looks like you spent most of your credits in these three tables: 1. You spent 1938 credits in this table: https://app.clay.com/workspaces/261607/tables/t_iRftwWwoH7ob 2. This table set you back 770 credits: https://app.clay.com/workspaces/261607/tables/t_xGo2zPekVKRs 3. You also spent 227 credits on this table: https://app.clay.com/workspaces/261607/tables/t_EsR3GdWTp4Ga I'd be happy to help you refund any unintentional runs here - let me know which table you'd like me to help refund.
Channeled
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