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  • Avatar of Channeled
    Channeled
    APP
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    I apologize for the unexpected credit usage. Even with auto-update turned off for specific columns, the table-level auto-update might still be active. To check and adjust this: 1. Click the three dots next to your table name 2. Select "Auto-Update Columns" 3. Ensure it's turned off for the entire table To prevent future unintended updates: ** Double-check both column and table-level auto-update settings ** Test enrichments on a few rows before updating the entire table * Use conditional runs to limit when enrichments are applied If you need further assistance or want to discuss the credit usage, please request human support by clicking "Talk to a person" in this chat.

  • Avatar of Fruzsina P.
    Fruzsina P.
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    similar thing happened to me - I switched off auto-update, added a waterfall, did 'save and don't run' and still ran, contacted support a day ago but haven't received a responses yet, it consumed a lot of credits for me as well

  • Avatar of Channeled
    Channeled
    APP
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    I apologize for the unexpected credit usage. There are a few reasons this might have happened: 1. Table-level auto-update: Even if individual columns are turned off, the table-level setting might still be active. To check: • Click the three dots next to your table name • Select "Auto-Update Columns" • Ensure it's turned off for the entire table 2. Run options: When saving an enrichment, there are three options: • Save and run 10 rows • Save and run all rows in view • Save and don't run • Make sure you're selecting "Save and don't run" consistently 3. Multiple auto-update locations: Auto-update can be disabled at: • Table level • Column level • For running updates • Double-check all these locations to ensure auto-update is fully disabled If you need further assistance or want to discuss the credit usage, please request human support by clicking "Talk to a person" in this chat.

  • Avatar of Bruno R.
    Bruno R.
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    Hi Tuğba, thanks for reaching out. It looks like you spent most of your credits in these three tables: 1. You spent 1938 credits in this table: https://app.clay.com/workspaces/261607/tables/t_iRftwWwoH7ob 2. This table set you back 770 credits: https://app.clay.com/workspaces/261607/tables/t_xGo2zPekVKRs 3. You also spent 227 credits on this table: https://app.clay.com/workspaces/261607/tables/t_EsR3GdWTp4Ga I'd be happy to help you refund any unintentional runs here - let me know which table you'd like me to help refund.

  • Avatar of Channeled
    Channeled
    APP
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