Request for Credit Refund and Process Management in Clay | Clay

Request for Credit Refund and Process Management in Clay

hey folks, this is just ridiculous. I bough 14k credits yesterday. Today, I made a mistake in one of my giant tables: I converted a checkbox to a number. Even though I undid the change, Clay reprocessed ALL 18k rows as a result. This ended up using up ALL my credits. I turned off auto update for the table to stop the jobs. But, when I turn it back on, it restarts the jobs. 1/ Can you please refund my credits? 2/ Can you please advise how to stop Clay from processing an entire table when I make a mistake like that?

7 comments

Adil A.
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This is the table where I made the mistake: https://app.clay.com/workspaces/243917/tables/t_sbc2QHGupiB7/views/gv_nP8raYfZuh7G
Adil A.
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ping
Adil A.
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can you please give me back my credits? I need to run some jobs
Gabe E.
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Hi Adil, so sorry you had this issue. I'm going to send the credits over now. In the future, you can turn off auto-update for downstream columns.
Gabe E.
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How to Turn Off Auto-Update for Downstream Columns in Clay:
To turn off auto-update for individual columns: 1. Click on the column you want to modify 2. Look for "Run Settings" 3. Toggle OFF the "Auto-update" button*
To turn off auto-update for an entire table: 1. Click the three dots (⋯) next to your table name 2. Select "Auto-Update Columns" 3. This will disable auto-update for all columns in the table Alternative method: • Look for the recycle arrow icon at the bottom right of your table • Click it to toggle auto-update on/off for the entire table*
Best Practice Workflow 1. Build Mode: Turn auto-update OFF while setting up your table 2. Test: Manually run 1-2 rows to verify everything works correctly 3. Launch Mode: Turn auto-update ON when ready to launch your tableThis approach helps prevent unexpected credit usage while giving you full control over when your downstream columns execute!
Gabe E.
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Hi Adil, I'm looking closer at the table you send and the credits spent, is 1.36k the correct amount?
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