Help Needed: Missing Authentication Error in SF Lookup Process

Hi Team getting a "Missing Authentification" error when doing a SF lookup. Can you help me understand why?

· Sorted by Oldest

Eamon B.
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https://app.clay.com/workspaces/228088/tables/t_GpQ9PjF5HS2r/views/gv_RYi5vNPJwuKG
LuisArturo
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Hey there Eamon thanks for reaching out, this is occurring due to the fact that there were blank characters in the ID which the SF lookup was not able to read. Using a "Remove Extra Whitespace" integration to clean up the Account IDs and then running them through a second SF lookup, we can see that the results are now being found, since the additional whitespace character are gone. https://downloads.intercomcdn.com/i/o/w28k1kwz/1233102208/943e6bc805a4756741e35fbb4d36/image.png?expires=1730230200&signature=926cd6a8391fdb92c51f7b27b45ac731f03a068cc4526b7cdfb1aaa94750e83a&req=dSIkFch%2Bn4NfUfMW1HO4zVGOD7ZJZ3VCQwg5nC%2F397nCoTh5JGqrTMPklRAs%0ApaVy%0A
Channeled
APP
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Hi Eamon B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Eamon B.
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https://app.clay.com/workspaces/228088/tables/t_GpQ9PjF5HS2r/views/gv_RYi5vNPJwuKG
LuisArturo
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Hey there Eamon thanks for reaching out, this is occurring due to the fact that there were blank characters in the ID which the SF lookup was not able to read. Using a "Remove Extra Whitespace" integration to clean up the Account IDs and then running them through a second SF lookup, we can see that the results are now being found, since the additional whitespace character are gone. https://downloads.intercomcdn.com/i/o/w28k1kwz/1233102208/943e6bc805a4756741e35fbb4d36/image.png?expires=1730230200&signature=926cd6a8391fdb92c51f7b27b45ac731f03a068cc4526b7cdfb1aaa94750e83a&req=dSIkFch%2Bn4NfUfMW1HO4zVGOD7ZJZ3VCQwg5nC%2F397nCoTh5JGqrTMPklRAs%0ApaVy%0A
Channeled
APP
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Hi Eamon B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: