Troubleshooting 'gpt-4o' Access Error in Clay for ChatGPT Users

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Hi - I'm trying to log my own chatgpt account into Clay but getting 'The model gpt-4o does not exist or you do not have access to it.' error message. Any ideas on how to troubleshoot this? Thanks a lot!

4 comments

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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Daniela D.
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Hey Rui! Thanks for reaching out. Happy to help. The error indicates that your OpenAI API does not have access to the GPT-4o model, which is usually the case if your account is on the free tier. To resolve this, you'll need to upgrade to Tier 2, which will give you access to Gpt-4o + ensure you hit the TPM requirement of 450,000 to run Claygent. Sharing some resources below to help with this: - https://platform.openai.com/docs/guides/rate-limits/usage-tiers?context=tier-free You can also reach out to OpenAI support. Their support team is usually quick to assist if you need to increase your limits or troubleshoot any issues. Let me know if this helps!
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
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Hi Rui B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: