There are several common reasons why contacts might not be getting added to SmartLead:
1. Duplicate protection: If "Allow Duplicates" is turned off in your SmartLead settings, the system won't add or update duplicate leads.
2. Blocked leads: If the leads are already blocked in your account, they won't be processed.
3. Account limit reached: You may have hit your account's lead limit. No new leads can be added until limits are increased or adjusted.
4. Duplicate check settings: Make sure you've enabled the "Allow Duplicate Leads Across Campaigns" setting in your SmartLead account if you want to manage duplicates manually.
To troubleshoot, check these settings in your SmartLead account. If you need further assistance, please request to talk to a person in this chat.
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