How to Fix Rollover Credits Visibility Issues

hey team, i am not able to see my rollover credits, how do i fix that? please advise. I should be getting more than 9k credits due to rollover

13 comments

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Let me explain how credit rollovers work to help you understand what you should be seeing: For monthly subscriptions, unused credits will roll over and accumulate in your account, but there's an important limit to note: The accumulation is capped at 2x your monthly credit limit based on your current plan.For example, if your plan provides 50,000 credits per month, the maximum number of credits you can accumulate through rollovers would be 100,000.If you have an annual subscription, the system works differently - you receive all your credits upfront and can use them however and whenever you'd like throughout the year.If you believe there's still an issue with your credit balance, please email us at support@clay.com for assistance. Sources: Clay Credits Overview - Clay University Do credits roll over? - FAQ | Clay.com Credit Rollover Monthly vs. Annual Plans
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
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If you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like. Can you share the email associated to your account so I can take a look at how the rollover occurred in your case? You can read more about the Credit Roll Over Update here. Let me know if you have additional questions!
Manav S.
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hey Bruno R. my email is info@obisidianlabs.co
Manav S.
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yes, it should be 20k instead of 10k in this case, but i am not seeing my last months credits at all
Bruno R.
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I don't see any accounts associated with info@obisidianlabs.co.
Manav S.
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but this email is what we use
Manav S.
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okay sorry for the typo, its info@obsidianlabs.co
Bruno R.
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Hey Manav, I went ahead and flagged this to our billing team to double check! We'll be in touch with updates as soon as we know more on this possible rollover issue.
Manav S.
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thanks, any updates?
Bo (.
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Hey, thanks for reaching out - I'm actually seeing the credits but I'm seeing that there was a lot of credits being used actually. Especially in this table: https://app.clay.com/workspaces/353983/tables/t_9FnNnhGCWi6X Here's the CSV of the actions :)
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Hi Manav S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

How to Fix Rollover Credits Visibility Issues | Clay