Troubleshooting RocketReach Company Enrichment Errors

Hi there, we've been having an issue trying to enrich company using rocketreach (clay's account) on most companies error simply said RocketReach company enrichment failed, any idea how to rectify this? thanks!

13 comments

Hakiem
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Albert L. fyi
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I'm sorry to hear you're experiencing issues with RocketReach company enrichment. To resolve this, try the following: 1. Ensure you're using the correct input: Provide the company domain, which is preferred. 2. Add optional inputs for better accuracy: Include the Company Social URL, Name, and Stock Ticker if available. 3. Check your credit usage: Ensure you have sufficient credits, as each enrichment uses 3 credits. 4. Consider using your own API key: If you're on a paid plan, you can add your RocketReach API key through the enrichment panel for potentially better results. If the issue persists, please request human assistance by clicking on "Talk to a person" for further troubleshooting.
Sources: Enrich Company with RocketReach RocketReach integration overview | Documentation | Clay University
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To resolve the "RocketReach company enrichment failed" error, try these steps: 1. Ensure you're using the correct input: Provide the company domain, which is preferred. 2. Add optional inputs for better accuracy: Include the Company Social URL, Name, and Stock Ticker if available. 3. Check your credit usage: Each enrichment uses 3 credits, so make sure you have sufficient credits. 4. Consider using your own API key: If you're on a paid plan (Starter, Explorer, Pro), you can add your RocketReach API key through the enrichment panel for potentially better results. If the issue persists, request human assistance by clicking on "Talk to a person" for further troubleshooting.
Sources: Enrich Company with RocketReach RocketReach integration overview | Documentation | Clay University RocketReach integration overview | Documentation | Clay University
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Albert L.
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Clay S. Need human support since its impacting production and urgent
Hakiem
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https://app.clay.com/workspaces/258391/tables/t_ZYMX2M444pHn/views/gv_2zSn5PZe2gCA
Bo (.
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Hi Hakiem,
RocketReach has been having some issues, and we're aware the volume was too high for their system. We're currently working on potential solutions for this problem.
For now, I'd recommend removing RocketReach from your enrichment workflow until we get this fixed.
Sorry for the inconvenience!
Albert L.
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Gotcha. Do u have any eta on when the rocketrich would be fixed? Bo (.
Bo (.
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Hey,
Unfortunately no, but the team is actively working on it. Sorry for this.
If you really need RocketReach, you could always get your own API key with them. That would give you your own limits instead of using our shared API.
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Thank you so much for sharing your feedback Hakiem!