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Help Needed: Expired Trial and Credit Issues in Cohort 19 | Clay

Help Needed: Expired Trial and Credit Issues in Cohort 19

·Jul 13, 2025 04:27 PM·

I'm in the Cohort 19 extension. and my trial has expired. I had 3000+ credits in the trial. Which are now apparently gone? That I am using for Cohort 19 extension. Now I'm stuck. Can you help?

4 comments

· Sorted by Oldest

Clay
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Since your trial has expired, you'll need to upgrade to a paid plan to continue using your credits and Clay features. To upgrade your plan: 1. Click Settings > Plans and Billing > Change Plan 2. Select either a Monthly or Annual plan 3. Choose a plan and credit amount based on your needs 4. Click Upgrade Plan > Subscribe Once upgraded, you can continue using Clay for your Cohort 19 extension work.
Sources: Change Your Plan, Cancel Your Plan, Restart Your Trial Workspace administration documentation | Documentation | Clay University Purchase Credits and View Amount of Credits Left for the Month How can I get more credits if I run out? - FAQ | Clay.com Running Out of Credits
Kathleen F.
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No. because I am in the Cohort 19 extension
Stefano
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Hi Kathleen, thank you for reaching out. I just added 3000 credits to your account and made sure to extend your trial. Let me know if this helps.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.