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Exporting SFDC Account ID from Gong & Clay Integration Challenges

Avatar of Ciaran E.Ciaran E.
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Is there a consistent way to export SFDC account ID from get call details in the Gong<>Clay integration? Basically I want to send Gong transcripts to Clay, then process and append to the relevant SFDC account. ContactId is often included in call details, but because the naming conventions aren't differentiated, it's difficult to identify which contact is internal or external in an automated and consistent way.

2 comments

  • Avatar of Channeled
    Channeled
    APP
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    Based on the available information, there isn't a specific mention of exporting SFDC account IDs from the "Get call details" action in the Gong integration with Clay. The "Get call details" action allows you to retrieve information about a Gong call, but the exact fields returned aren't specified in the provided sources. To get more specific information about the data returned by the "Get call details" action, you might need to test it out or review the API documentation. If you're experiencing issues with JSON formatting or parsing, could you please copy and paste the JSON response you're receiving from the "Get call details" action? This would help us troubleshoot further. What specific fields are you currently seeing in the "Get call details" response, and are there any SFDC-related fields included?

  • Avatar of Channeled
    Channeled
    APP
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Exporting SFDC Account ID from Gong & Clay Integration Challenges | Clay