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Investigation Needed: Runtime Errors in Mixrrank & RocketReach

Avatar of Dan R.Dan R.
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Hello, we are seeing Runtime Error on Mixrrank & Error on RocketReach in our waterfall steps for Personal Email enrichment. Our formatting looks correct. Could the team take a look?

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    I understand you're experiencing Runtime Error on Mixrank and Error on RocketReach in your Personal Email enrichment waterfall. While we can't directly investigate your specific setup, I can provide some general troubleshooting steps: 1. Review your input columns: Ensure you've included Company Domain and, if possible, Personal Social Profile URLs. 2. Check your waterfall configuration: Verify that Mixrank and RocketReach are correctly added and ordered in your enrichment setup. 3. Run a test on 10 rows: This allows you to review results before scaling up. 4. Examine validation columns: Unhide these in the Columns Panel to inspect detailed validation steps. If the issue persists after these steps, you may need more specific assistance. In that case, please request human support by clicking on "Talk to a person" for a detailed review of your setup.

  • Avatar of Dan R.
    Dan R.
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    This did not solve the issue

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Dan R.
    Dan R.
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    Can this please be bumped up for an answer?