Home
Events
Groups
Members

00 Clay Announcements
01 Community General
01 Props and Wins
01 Watercooler
01 Welcome and Intros
02 Bugs
02 Starting with Clay
02 Support
03 Feedback & Requests
03 Tutorials & Inspiration
04 FT Job Opps
Gtm Career Advice
Member Spotlight

Community Guidelines

Powered by Tightknit

Investigation Needed: Runtime Errors in Mixrrank & RocketReach

·

·

Hello, we are seeing Runtime Error on Mixrrank & Error on RocketReach in our waterfall steps for Personal Email enrichment. Our formatting looks correct. Could the team take a look?

Loading attachments

Investigation Needed: Runtime Errors in Mixrrank & RocketReach | Clay

4 comments

· Sorted by Oldest

Channeled
APP
·
·
I understand you're experiencing Runtime Error on Mixrank and Error on RocketReach in your Personal Email enrichment waterfall. While we can't directly investigate your specific setup, I can provide some general troubleshooting steps: 1. Review your input columns: Ensure you've included Company Domain and, if possible, Personal Social Profile URLs. 2. Check your waterfall configuration: Verify that Mixrank and RocketReach are correctly added and ordered in your enrichment setup. 3. Run a test on 10 rows: This allows you to review results before scaling up. 4. Examine validation columns: Unhide these in the Columns Panel to inspect detailed validation steps. If the issue persists after these steps, you may need more specific assistance. In that case, please request human support by clicking on "Talk to a person" for a detailed review of your setup.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University RocketReach integration overview | Documentation | Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Dan Rodgers
·
·
This did not solve the issue
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Dan Rodgers
·
·
Can this please be bumped up for an answer?