Investigation Needed: Runtime Errors in Mixrrank & RocketReach

Dan R. · 2025-04-24T16:34:12.895543+00:00

Hello, we are seeing Runtime Error on Mixrrank & Error on RocketReach in our waterfall steps for Personal Email enrichment. Our formatting looks correct. Could the team take a look?

I understand you're experiencing Runtime Error on Mixrank and Error on RocketReach in your Personal Email enrichment waterfall. While we can't directly investigate your specific setup, I can provide some general troubleshooting steps: 1. Review your input columns: Ensure you've included Company Domain and, if possible, Personal Social Profile URLs. 2. Check your waterfall configuration: Verify that Mixrank and RocketReach are correctly added and ordered in your enrichment setup. 3. Run a test on 10 rows: This allows you to review results before scaling up. 4. Examine validation columns: Unhide these in the Columns Panel to inspect detailed validation steps. If the issue persists after these steps, you may need more specific assistance. In that case, please request human support by clicking on "Talk to a person" for a detailed review of your setup.

Sources: Enrich People (Waterfalls) [Clay 101] - Clay University RocketReach integration overview | Documentation | Clay University Enrich People (Waterfalls) [Clay 101] - Clay University

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