Hey, is the claygent still down? Its not running prompts anymore

Hey, is the claygent still down? Its not running prompts anymore | Clay

11 comments

· Sorted by Oldest

Clay Support
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If Claygent isn't running prompts, it could be due to rate limits, API key issues, or connectivity problems. Make sure your OpenAI API key meets the required tier (450,000 TPM for Claygent), your prompts are well-defined, and your network is stable. If you're hitting rate limits, try breaking large requests into smaller batches. If a cell is stuck, try re-running it or toggling auto-update off and on. If the issue persists, check for any error messages in the cell for more details. [1]
Clay Support
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Was that helpful?
Meghan M.
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no, it says curating etc but is not giving a final output
Clay Support
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Sorry to hear that the issue is persisting. I’m routing you to our human team now so they can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Jamie M.
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same issue on my end
Meghan M.
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Is it working for you now? Still not running for me
Anton P.
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it doesnt work for 3 days
Andrew Q.
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Hey Meghan! Thanks for reaching out. While they are running slow, you will get returned values eventually. This is a known issue that our engineering teams are actively working to resolve. When there is an update to share, we'll provide one here. Appreciate you guys being patient with us as we figure this out!
Muhammad S.
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Jamie M. 😢
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
If Claygent isn't running prompts, it could be due to rate limits, API key issues, or connectivity problems. Make sure your OpenAI API key meets the required tier (450,000 TPM for Claygent), your prompts are well-defined, and your network is stable. If you're hitting rate limits, try breaking large requests into smaller batches. If a cell is stuck, try re-running it or toggling auto-update off and on. If the issue persists, check for any error messages in the cell for more details. [1]
Clay Support
APP
·
·
Was that helpful?
Meghan M.
·
·
no, it says curating etc but is not giving a final output
Clay Support
APP
·
·
Sorry to hear that the issue is persisting. I’m routing you to our human team now so they can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Jamie M.
·
·
same issue on my end
Meghan M.
·
·
Is it working for you now? Still not running for me
Anton P.
·
·
it doesnt work for 3 days
Andrew Q.
·
·
Hey Meghan! Thanks for reaching out. While they are running slow, you will get returned values eventually. This is a known issue that our engineering teams are actively working to resolve. When there is an update to share, we'll provide one here. Appreciate you guys being patient with us as we figure this out!
Muhammad S.
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·
Jamie M. 😢
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!