Troubleshooting Webhook Drop-off Points from Clearbit to Company and People Tables | Clay

Troubleshooting Webhook Drop-off Points from Clearbit to Company and People Tables

Is there an easy way to see the webhooks that were received? I'm sending webhooks from Clearbit to a company table and then from there to a people table. There seems to be a drop off at each point and I'm trying to diagnose where the issue is.

16 comments

Bradley v.
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Here's the people table at the end of the chain. https://app.clay.com/workspaces/228088/tables/t_gBZfsxuZZO3X/views/gv_RnGkYjdUbVK2
Clay Team
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Hey there Bradley sorry for the delay, thanks for reaching out. Taking a look.
Clay Team
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Sorry for the delay still troubshooting.
Bradley v.
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👍
Bradley v.
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Appreciate it
Clay Team
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Question just for clarification how many rows should have been imported from the original webhook pull?
Bradley v.
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I have 145 webhooks fired as of 0730 ET, 45 received
Bradley v.
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Each of those 45 pertains to a different company
Bradley v.
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And I can see that it's found people at about 25 different companies
Clay Team
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Hey Bradley, just jumping into this thread. Currently, no option to check or identify the webhooks other than what information they imported, but I think it perhaps ran into a rate limit in the process, and that is why it stalled. Looks like you have more now, right?
Bradley v.
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Have more. Ramped it up a little after the initial test to see if it was a once off. I think about 25% of webhooks got dropped.
Bradley v.
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Between Clearbit and Clay
Bradley v.
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And there appears to still be some additional drop off between the company and people table, but I haven't taken the time to try to reconcile that
Bradley v.
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Out of interest, do you know how long it takes for Clearbit to send a webhook and then how long it takes to hit the company tables / get enriched / hit the people table / then push to salesloft ?
Bradley v.
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And if there's something that you recommend that is better/faster than clearbit
Clay Team
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Great question, although I'm not familiar with Clearbit's webhook rates they may have that in documentation. In case it helps, our rate limit for webhook sources is 10 records/second with a max burst of 20 records to avoid any single user significantly impacting the performance of the product for other users. Right now there’s no way to send the data in batches, in a single request, but that’s on our todo list