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Error Message When Accepting Clay Account Admin Invite from Customer | Clay

Error Message When Accepting Clay Account Admin Invite from Customer

·Jan 30, 2026 02:30 PM·

I have got an invite from a customer that wants to invite me as admin to there clay account, but when i click at the invite link as i use to do to accept it, i got this error message

4 comments

· Sorted by Oldest

Clay Support
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The "DNS_PROBE_FINISHED_NXDOMAIN" error you're seeing means the domain "track.pstmrk.it" can't be resolved. This appears to be a tracking link from Postmark (an email service) that's supposed to redirect to the actual Clay invite URL.
Try clearing your browser cache and refreshing the page first. If that doesn't work, the tracking link itself might be broken or expired.
Can you try copying the Clay workspace URL directly from the invite email instead of clicking the tracking link, or ask your customer to resend the invite?
Niklas G.
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im invited to the account so the funktion has succeed but it seems strange
Clay Support
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The DNS error you're seeing is happening because the invite link is using a tracking redirect through Postmark (track.pstmrk.it) that's failing to resolve. Even though the tracking link isn't working properly, the actual invite process completed successfully in the background - that's why you can see you've been added to the account.
This is likely just a temporary issue with the email tracking service, not with Clay itself. You can try clearing your browser cache and refreshing to see if that resolves any lingering error messages.
Did this explanation help clarify what happened, or are you still seeing any issues when trying to access the workspace?
Clay Support
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If you still need help with accessing the workspace or resolving the tracking link issue, I’m here to assist. Would you like to provide more details about what you’re trying to do or any other problems you’re encountering?