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Urgent: Resolve Client's Expiring Credits Today

Macklin Buckler

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Hey Bruno Estrella (Clay) and Nancy Dong (Clay). Just wanted to loop you both in re: my client's credits expiring today. Would be grateful if we could get this resolved, so they can see the credits back in their account.

Urgent: Resolve Client's Expiring Credits Today | Clay

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For monthly subscriptions, credits automatically roll over and accumulate in your account up to 2x the credit limit according to your plan.If your credits appear to have expired, here's what you should know: 1. Credits remain on your account until the end of your current billing cycle 2. After the billing cycle refreshes, the credit balance is capped at 2x the monthly credit limit of your plan • For example, if your plan has a 100 credit monthly limit, your rollover balance would be capped at 200 creditsThis rollover system is part of our flexible credit system designed to help manage credit usage across billing cycles.You can check your current credit balance by going to Settings > Plans and Billing. Sources: FAQ | Clay.com Purchase Credits and View Amount of Credits Left for the Month Credit Rollover After Cancelling or Downgrading Subscription
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.