Anyone know how to get CS to reply?

I understand the delay in response has been frustrating. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to assist you here.

maybe give them more then 1hr Alex J. 🤣 there's hundreds of tickets every day

You're right—our support team handles hundreds of tickets daily, and response times can vary based on volume and complexity. While we aim to respond quickly, some tickets may take longer than an hour, especially during peak times. [1]

If you need immediate assistance with your login transition from Google to Microsoft, feel free to continue here and I can help guide you through the process.

Was that helpful?

Haha. I get that Peter - but if you're not ready to assist, why take the ticket on?

Support agents typically accept tickets to acknowledge your request and begin reviewing the details, even if they can't respond immediately. Response times vary based on ticket complexity, volume, and the specific expertise required. [1]

If you need help with switching your login from Google to Microsoft, I can guide you through the process here.

Is that what you were looking for?

I'd rather it sit in a queue and nobody address it than a reply and then nothing

makes sense

I understand your frustration with the current workflow. Your feedback about preferring tickets to remain unassigned rather than acknowledged without follow-up is valuable. [1]

If you'd like to proceed with switching your login from Google to Microsoft, I can help guide you through that process now.

Is that what you were looking for?

Ps. Hire more cs support if there's a bottle neck

To switch from Google Authentication to Microsoft login, you'll need to contact our support team to request changing your account login method. Once support confirms the update, you can attempt to log in using your email address and you'll either receive a magic link via email or be prompted to create a new password.

Regarding support response times, our team handles hundreds of tickets daily and response times can vary based on volume and complexity. Support agents typically accept tickets to acknowledge your request and begin reviewing details, even if they can't respond immediately.

Are you specifically looking to switch to Microsoft authentication, or would you prefer to continue using Google login for your Clay account?

God I sound like a proper miserable twat Petar R. 😂 Been one of those mornings

Thanks for sharing how you feel. It sounds like a tough morning, and I appreciate your honesty. If you want to continue discussing your login options or anything else, I'm here to help.