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Credits Disappearing: Issue Recurring for User

Avatar of Alika N.Alika N.
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My all 22k Credits Disappear in 2 days. i didn't use it any no automation no auto update and this is 3 times Happen with me

7 comments

  • Avatar of Channeled
    Channeled
    APP
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    We understand your concern about the disappearance of your credits. There are a few possible reasons for this: 1. Credits can be spent on tables even if they're later deleted. Check your trash folder for any deleted tables that might have consumed credits. 2. Auto-update might be turned on for some tables. To prevent unintended credit usage, you can turn off auto-update by selecting the three-dot icon beside the table name and then selecting auto-update. 3. If you're still unsure about the credit usage, you can check your credit usage details in Workspace Settings > Plans and Billing. If you need more credits, you can purchase credit top-ups or consider upgrading your plan for increased credit allocation. If you need further assistance, please request to talk to a person for a detailed review of your account.

  • Avatar of Alika N.
    Alika N.
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    i try everything

  • Avatar of Stefano
    Stefano
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    Hi Alika, thank you for reaching out. I replied in the other thread, so I’ll close this one.

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  • Avatar of Alika N.
    Alika N.
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    Yes.. thank you

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Alika N.​!