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Credit Card Update: Payment Failed - Need Assistance
Hi, I have updated my credit card details for the billing purpose but it still says payment failed. Could someone from the team let me know the issue?
Hey Keerti, thanks for reaching out about this issue. Happy to help. I took a closer look and noticed that your latest invoice is pending as you mentioned, but it appears your financial institution requires additional verification steps to complete the transaction. A link for that authentication step was generated with the invoice, it was sent to your email as that's the billing address under the account. Once the verification is completed, the payment will finalize and immediately re-activate the account. Let me know if you're able to track down the email!
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!