Credit Card Update: Payment Failed - Need Assistance

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Hi, I have updated my credit card details for the billing purpose but it still says payment failed. Could someone from the team let me know the issue?

3 comments

· Sorted by Oldest

Keerti A.
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Arturo O.
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Hey Keerti, thanks for reaching out about this issue. Happy to help. I took a closer look and noticed that your latest invoice is pending as you mentioned, but it appears your financial institution requires additional verification steps to complete the transaction. A link for that authentication step was generated with the invoice, it was sent to your email as that's the billing address under the account. Once the verification is completed, the payment will finalize and immediately re-activate the account. Let me know if you're able to track down the email!
Channeled
APP
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Hi Keerti A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Keerti A.
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Loading attachments
Arturo O.
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Hey Keerti, thanks for reaching out about this issue. Happy to help. I took a closer look and noticed that your latest invoice is pending as you mentioned, but it appears your financial institution requires additional verification steps to complete the transaction. A link for that authentication step was generated with the invoice, it was sent to your email as that's the billing address under the account. Once the verification is completed, the payment will finalize and immediately re-activate the account. Let me know if you're able to track down the email!
Channeled
APP
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Hi Keerti A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: