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Issue with Include Job Function Filter for Customer Support Contacts | Clay

Issue with Include Job Function Filter for Customer Support Contacts

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Hi there - I created a company list, and am looking for contacts from companies on that list. When I add "Include Job Function" = "Customer Support and Success" I get 0 results. When I manually add several customer support job titles, it pulls them in. Is there a reason Include Job Funtion is not working?

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2 comments

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It seems the "Include Job Function" filter might not be working as expected. Instead, we recommend using our Apollo.io integration to search for specific job titles. You can use the "Find People at Company By Job Title" or "Find People By Job Title" actions. For customer support roles, try entering job titles like "Customer Support, Customer Success" in the "Job Titles" field. This should help you find the contacts you're looking for more effectively. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
Sources: Apollo.io integration overview | Documentation | Clay University Find People at Company By Job Title with Apollo.io Find People By Job Title with Apollo.io
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.