Issue with Work Email Waterfall Setup Not Loading Emails Properly

Charles P. · 2025-01-24 21:40:35.213147+00

i have a work email waterfall setup, but for some reason the found email in the waterfall is not loading into the final "work email" waterfall column

Issue with Work Email Waterfall Setup Not Loading Emails Properly | Clay

5 comments

· Sorted by Oldest

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This issue typically occurs when an email is found by a data provider but fails the validation check. Our email waterfall process includes a validation step (using ZeroBounce by default) to ensure data quality.When you run the email waterfall, you'll see results from various providers, but only validated emails appear in the final column. While the validation columns are hidden by default, you can unhide them to see how the validation process is working and understand why certain emails aren't making it to the final column.To troubleshoot: 1. Unhide the validation columns to check why the email might be failing validation 2. Consider adjusting your validation settings if needed (for example, you can modify how catch-all emails are handled) Sources: Enrich People (Waterfalls) [CRM Enrichment] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Charles P.
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its not the validation, when i removed that only one email passed through while theres was over 10 others found
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Anaum K.
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Hello Charles! Thank you for reaching out! Do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1737757800&signature=4d898d055b8d127d178d2be136a72ad6d79417f025837ecb05a42a4179ec6c77&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pYwCFOggvYjA82bedBvsg%3D%3D%0A
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Channeled
APP
·
·
This issue typically occurs when an email is found by a data provider but fails the validation check. Our email waterfall process includes a validation step (using ZeroBounce by default) to ensure data quality.When you run the email waterfall, you'll see results from various providers, but only validated emails appear in the final column. While the validation columns are hidden by default, you can unhide them to see how the validation process is working and understand why certain emails aren't making it to the final column.To troubleshoot: 1. Unhide the validation columns to check why the email might be failing validation 2. Consider adjusting your validation settings if needed (for example, you can modify how catch-all emails are handled) Sources: Enrich People (Waterfalls) [CRM Enrichment] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Charles P.
·
·
its not the validation, when i removed that only one email passed through while theres was over 10 others found
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Anaum K.
·
·
Hello Charles! Thank you for reaching out! Do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1737757800&signature=4d898d055b8d127d178d2be136a72ad6d79417f025837ecb05a42a4179ec6c77&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pYwCFOggvYjA82bedBvsg%3D%3D%0A
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.