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Troubleshooting 'Invalid Input' Error in Twain with Clay

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I'm using Twain within clay, I'm getting 'invalid input' but can't see any problems and have the exact same answers in a different prompt and it works - any idea whats up?

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    Channeled
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    The 'invalid input' error you're experiencing with Twain in Clay could be due to a few reasons: 1. API key issues: Ensure your Twain API key is correctly connected in Clay. Check under Settings > Connections and search for Twain. 2. Input formatting: Double-check your input fields for any syntax errors: • Ensure all keys are surrounded by double quotes • Check for proper punctuation and syntax (commas, colons, brackets) • Look for hidden characters or extra spaces 3. Input consistency: Verify that all required fields are filled correctly and consistently across prompts. If the issue persists after these checks, you may need to request human assistance for a more detailed investigation.

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    Channeled
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    Channeled
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    Daniel K.
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    Josephine - Do you mind sending the link (url) to the table so we can take a look?

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